Simply visit our portal and create a free account. You'll receive your personal US warehouse address in Fort Lauderdale, FL immediately after signing up.
Simply visit our portal and create a free account. You'll receive your personal US warehouse address in Fort Lauderdale, FL immediately after signing up.
When you sign up, you get a dedicated shipping address at our Fort Lauderdale warehouse. Use this address as your shipping address when shopping at US stores such as Amazon, Target, and Best Buy. We receive your packages and handle everything from there.
No! There is no membership fee, setup fee, or monthly charge. You only pay when you ship, $1 per pound, with no hidden costs.
Our flat rate is $1 per pound ($10 minimum). No dimensional weight charges, no hidden fees, no surprises. You see the exact cost before we ship.
There is no documentation fee on standard shipments. When a shipment needs extra paperwork, a documentation fee applies based on the documentation required.
Dimensional weight is a pricing technique used by many shippers that calculates cost based on package size rather than actual weight, often resulting in much higher fees. We do NOT charge dimensional weight, you pay only for the actual weight of your package.
Package consolidation means combining multiple packages into one shipment. Yes, it's completely free! We hold your packages for up to two weeks so you can combine multiple orders into one shipment and save on shipping costs.
Air shipping from arrival at our Fort Lauderdale warehouse: Nassau / New Providence 3–5 business days; Family Islands (including Abaco and Grand Bahama) 5–7 business days. Times may vary based on customs processing.
Yes! We offer ocean freight for pallets and oversized items. A full pallet ships for $350 and a half pallet for $200. This is ideal for furniture, appliances, and bulk orders.
We use a combination of air freight and ocean freight carriers to ensure fast, reliable delivery across all islands in the Bahamas.
Import duties are the responsibility of the recipient. These are assessed by the Bahamas Customs Department and vary by item category. We provide full transparency on your invoice.
Import duty in The Bahamas depends on each item's tariff code, so the rate differs from product to product. Use our Duty Calculator for an estimate before you ship, and we help you understand the duties on your goods.
Yes! We handle the entire customs clearance process on your behalf, making it completely seamless for you.
You can ship most consumer goods including electronics, clothing, home goods, furniture, auto parts, non-perishable food, business supplies, and more.
Prohibited items include firearms, ammunition, illegal drugs, hazardous materials, and perishable foods. Restricted items that require special permits include certain medications, plants, and animals. Contact us if you're unsure about a specific item.
Yes to all! Non-perishable food, electronics, auto parts, and furniture can all be shipped. For large furniture items, please contact us for a quote as special handling may apply.
You can track all your shipments through your customer portal. You'll receive notifications at every stage, when your package arrives at our warehouse, when it ships, and when it's out for delivery.
We take great care of every package. In the rare event of loss or damage, please contact our support team immediately and we'll work with you to resolve the issue.
Yes! We deliver to Nassau, Grand Bahama, and all Family Islands across the Bahamas.
Yes! We offer business accounts with volume pricing, dedicated support, business invoicing, and regular scheduled shipments. Contact us to discuss your business needs.
Absolutely. Our product sourcing service allows us to purchase items on your behalf from US suppliers. This is ideal if you don't have a US payment method or need help finding specific products.
Yes, qualified business customers can apply for net terms after a short trading history. We tailor terms to your monthly volume and payment reliability.
Pay online by secure card payment, by bank transfer to our Bahamas account, or in cash on delivery if your account is approved for COD. You'll see the payment options in your customer portal.
Air shipments are released for transport once the invoice is paid. COD-approved customers can pay the driver at delivery. Bank transfers usually clear in 1–2 business days.
Yes. Our secure card payment supports Visa, Mastercard, and AMEX issued by Bahamian banks, including business cards.
Yes. Every invoice itemizes freight, customs duty, 10% VAT, and the customs processing fee separately. Duty is passed through at exact cost, we never mark it up.
Each account is for one person or one business, but you can list multiple consignees (people authorized to receive deliveries) under the same account at no extra charge.
Visit /delete-account in your customer portal or contact support. We retain shipment records for the period required by Bahamas Customs but remove personal data on request.
Yes. We only share details with shipping carriers, Bahamas Customs, and our last-mile delivery team to fulfill your shipments. See our Privacy Policy for the full data-handling details.